Hours of Operation
Monday | 7:30 AM - 5:30 PM |
Tuesday | 7:30 AM - 5:30 PM |
Wednesday | 7:30 AM - 5:30 PM |
Thursday | 7:30 AM - 5:30 PM |
Friday | 7:30 AM - 5:30 PM |
Saturday | Closed |
Sunday | Closed |
Statutory Holidays | Closed |
General Information
The Albany Medical Clinic currently has 40 family doctors practicing from Monday to Friday at our site at 807 Broadview Avenue. All of our family doctors offer in-person visits for their patients together with a more limited number of virtual visits (telephone or video).
Our clinic has been in continuous existence for over 78 years and was one of the first of its kind to not only offer family practice but other complementary health services – like specialist services, diagnostic imaging, OHIP physiotherapy and Rehab & Wellness, hearing testing, dental services, lab and pharmacy – all in one space.
We do NOT tolerate abusive language or behaviour to our Reception staff, Physicians or other patients in our waiting area. You will be asked to find another family doctor and clinic if you cannot treat Reception staff and our Physicians with respect.
We encourage you to use our Online Appointment Booking to book your visit at your leisure.
We have a central Booking team to assist you in booking an appointment if you do not wish to book online (or if your family doctor does not provide a schedule for online booking). When you call our Booking team, you will be given an option to wait on the line for the first available agent OR, you can choose the ‘callback’ option. If you choose the callback option, you maintain your place in the queue and when you reach the top of the queue, you will receive a call back. If you choose to wait in the queue, we try to give you an estimate of how long you will wait. Please know that Monday and Tuesday mornings are extremely busy in our Booking Center and that wait times to get your call answered (either by waiting in the queue or waiting for a callback) can be up to 2-3 hours.
If you are in to see your family doctor and you are asked to book a follow-up appointment, please stop at your doctor’s Receptionist before you go to book that appointment! Once booked, you will get a reminder by email (from our secure encrypted email – Ocean) of the appointment date and time. Please confirm that you will be attending.
If you booked an appointment online, you can cancel your appointment online. Simply go to your confirmation email. If your appointment was booked by the clinic, you will need to contact them directly to cancel your appointment.
We do not close over the lunch hour but both our staff and physicians do take some time for lunch.