ALBANY BOOKING INFORMATION – DURING COVID19

NEW! (Update: December 8, 2022)

Walk in Clinic Operational Changes

We are offering in-person appointments only.  In consideration of all our patients who are ill coming into the Walk-in Clinic, please complete our COVID-19 screening and PLEASE wear a mask.

Albany patients (rostered to a family doctor) only:  If you have tested positive for COVID, can’t get an appointment with your Albany family doctor, please let our booking staff know you are a patient of a family doctor here at the Clinic and a phone appointment will be offered in the Walk-in Clinic or your own family doctor.  Do not come into the Clinic with a confirmed case of COVID-19 – please continue to self-isolate at home.

Notice to all Patients – We have resumed operations to accept ‘Walk-in’ patients.  We have also recognized that if you are sick – that coming in at 8am to get on our daily list is hard – and that being able to ‘book’ an approximate time is a service that patients have enjoyed.  So we are going to try and integrate the two together.  If you ‘Walk-in’, we will slot you into the list.  If you phone into our Booking Center – you can book a place on our daily Walkin Clinic list (with an approximate time with a potential wait once you arrive).  And, if you are an Albany rostered patient – you  can also use online appontment booking to book an approximate time to be seen (and avoid waiting for longer periods).  It may be bumpy for you as a patient but we are trying our best to provide our services to all patients.

Finally, don’t forget that wait times will vary based on patient demand and how many physicians we have available to work.  You could be seen quite quickly or you may have to wait up to 3 hours.  Every patient brings different issues to our physicians which takes varying amounts of time.  Any estimates that staff may give about wait times can be changed based on the events of the day.  Please be patient as you wait to get healthcare services at our Clinic.  Please know that aggressive and rude behaviour to staff and physicians will not be tolerated and you will be asked to seek healthcare somewhere else.  We are all doing the best we can and appreciate your support.

Some Q&A:

Why are you still doing Covid-19 screening and asking me to wear a mask?

We see a lot of patients who are feeling unwell when they come to our Walk-in Clinic.  The screening and masking helps to make our Clinic wait space SAFE for you, other patients in the area who may be immunocompromised.  Please respect that we take these precautions and work with our Reception to get screened and masked.

Why do I get an appointment time and then still have to wait?

We operate our Walk-in Clinic on a first come first serve basis.  When you call, book online or just walk into our Clinic, you may see an appointment time (it’s how our medical records system sets up our schedule) but please know that any ‘time’ you may be given is only an approximate time.  As you can appreciate, some patient issues can be dealt with by our physicians quickly and others require our physicians to take more time.  So…if you are waiting, please be patient and respectful to our Walk-in Clinic Reception staff.

What if I don’t want to wait?

If you are on list for the day and do not wish to wait, please notify Walk-in Reception staff so we can remove you from our list and book another patient.

Our staff and physicians are doing their best to keep on time and we truly appreciate all patients who are polite, respectful and courteous!  Your continuing positive comments keep us going during very demanding and stressful times in healthcare!  Thank you!

Please know that if you are rude, disrespectful or are bullying our staff and physicians – we will ask you to leave and find an alternate healthcare option.  This applies to both Albany and non Albany patients.  If you have a family doctor at the Albany and your behaviour to staff and physicians is inappropriate, this will be shared with your family doctor.

If you are calling to book an appointment 416-461-9471, you can choose to stay on the line and wait for a booking agent to speak to OR you can choose a ‘callback’ feature that maintains your place in the queue (but you can hang up and we will call you back!)

NOTE:  Please be advised Opioids/Narcotics will not be prescribed or renewed in the Walk-In Clinic.  Please see your family physician for controlled substance prescriptions.

Another option for patients with sick children if our Walkin Clinic is full for the day:

Cold, Flu and COVID-19 Clinic for Kids

The Cold, Flu and COVID-19 Clinic for Kids provides care for children and youth aged three months to 17 years in East Toronto who are experiencing cold, flu and COVID-19 symptoms, including fever, cough, runny nose and sore throat, when their paediatrician, family doctor or other primary care provider is not available.

The clinic is staffed by physicians, nurses and other team members from Michael Garron Hospital (MGH) and East Toronto Family Practice Network with support from community partners, including TNO – The Neighbourhood Organization, Flemingdon Health Centre and Health Access Thorncliffe Park. All of these organizations are members of East Toronto Health Partners (ETHP), the Ontario Health Team (OHT) serving East Toronto.

Location

  • Thorncliffe Park Community Hub, 45 Overlea Blvd., Toronto, ON M4H 1C2 (Inside East York Town Centre. Enter the clinic through the door to the immediate left of Galito’s Flame-Grilled Chicken and take either of the two elevators to the second floor.)

Hours

  • Sunday, Monday, Tuesday, Wednesday and Thursday, 3 p.m. to 10 p.m.
  • Closed on Friday and Saturday.
  • Please note hours are subject to change based on community need.

Click the link below for more information:

https://www.tehn.ca/covid19/cold-flu-and-covid-19-clinic-kids

Please note that other Toronto hospitals offer similiar programs: 

**North York General Hospital – see link:  https://nygh.on.ca/coughcoldcovid

**Scarborough Health Network – see link:  https://www.shn.ca/patients-visitors/covid-19-information/cold-flu-covid-19-clinic/

 

If your child or youth has the following symptoms and/or concerns, they may need emergency care. Please go to your nearest hospital emergency department.

  • They have had a fever for more than 5 days.
  • They have difficulty breathing, a stiff neck, seizure and/or an area of pain or redness (with or without swelling or heat).
  • They seem moderately to severely dehydrated (for example, decrease in amount of urine, no tears when crying, dry mouth and tongue).
  • They look very ill and/or are difficult to wake up, confused or delirious.
  • They have a fever and a new rash that looks like a bruise.
  • They have a fever and recently had cancer therapy.

Michael Garron Hospital has created an information sheet to provide to families about caring for a child with a fever. Please click here for the handout.

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NEW! (Update: September 29, 2022)

Masking Continues to be Required at the Albany Medical Clinic

We have continued to increase the number of in-person visits to our Clinic.  Don’t forget – We look after a large number of high risk patients (seniors, people with chronic illnesses and many who have compromised immune systems, as well as children under 5 who cannot be vaccinated against COVID-19).  At the Albany Medical Clinic, the health & safety of our patients and staff is our top priority.  We will continue to require masking for all patients to reduce the risk of transmission and protect our most vulnerable patients.

If  you arrive at the Clinic and have COVID-19 or respiratory symptoms, you will be asked to wear a mask if you aren’t already wearing one.  Please wear the mask if asked.

We thank you as always for entrusting your care to us, and for your co-operation with masking rules.

 

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DIAGNOSTIC IMAGING OPEN ON SATURDAYS!

Our Diagnostic Imaging services are open on Saturdays.

For your convenience, we are also doing Mammograms, Echo’s and Ultrasounds on a booked appointment basis on Saturdays from 8:30am to 4:30pm.

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Doctor Family Doctor Appointments (Update Sept 29, 2022)

Throughout the COVID-19 pandemic, the Albany Medical Clinic has not closed its doors to patients.  Our doctors continue to see patients.

Our family doctors have been increasing the number of in-person visits being booked!  Telephone visits will continue but on a limited basis.  In-person visits are being focused on catching up with preventive care screening and these in-person visits will be prioritized.

Online booking is available for Albany patients.  Check if family doctor is offering online booking for in-person visits by clicking on either the top of this page, clicking the ‘Book a family doctor appointment’ to the right or clicking here BOOK ONLINE . If you wish to book an in-person visit with your family doctor, call 416-461-9471.  Booking agent staff will be able to advise you of available appointments.

Did you know that instead of waiting on hold, you can choose to get a call back from the Clinic?  With this feature, you do not lose your place in the queue – our system will dial you when you are at the top of the queue ready to have your call answered!  We hope you will find this new feature helpful – we know that it has been difficult to get through to the Clinic and have your call answered.  We continue to try and improve our ability to get your call answered!

Coming in for an in-person visit?

Please make sure that you do not have any COVID-19 symptoms and take a moment to read the screening signs before you enter the elevator.  For physician appointments, you will already have had COVID-19 screening on the phone or by email when your appointment was being confirmed but if you are feeling unwell on the day of your in-person visit – don’t come in; call to switch your appointment to a telephone visit.  Please be patient as we carefully re-open and increase our in-person visits!

We continue to limit our elevators to 4 patients at any time.

We continue to limit the number of patients in the building at any time by continuing to limit the number of chairs in our waiting rooms.

DO NOT bring food or drink into the Clinic for your visit.

Finally, as a Clinic, we strongly recommend and encourage that all eligible patients get the COVID-19 vaccine.  Continued re-opening and returning to a more normal operation depends on vaccination and continued compliance with public health initiatives.  Stay safe and please get vaccinated!

Having a phone visit with your family doctor?

If you need to send a medical photo to your doctor, click here for guidelines on how to take a quality photo.

When you have your photos ready to send, click ‘SUBMIT DOCUMENTS’ in the top right of this page.

NOTE:  Doctor telephone calls to you may show on your phone as ‘Blocked Caller’ or ‘No Caller Id’.  Please ensure your device is set to allow calls of this nature and that you still pick up.

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Patient Appointment Reminders by Email!

We are sending out email appointment reminders to patients with booked appointments with our Nursing Station, Family Doctor and Specialist appointments.  Follow the instructions to confirm your appointment and don’t forget to complete the Covid-19 screening questionnaire!   Want an email appointment reminder?  Make sure we have your email address!

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Our NURSING STATION is open Monday to Friday and will only be accepting booked appointments; no drop-in appointments until further notice. (Ear Syringing, Injections, etc.) Please call our Call Centre at 416-461-9471 to book your Nursing Station appointment.

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Online Booking Tips

– Have your Health Card number ready.

– If we have your email address, an email confirmation will be sent automatically after booking your appointment if you click on ‘Email confirmation’. (You can then cancel your appointment online if you needed to!)

– Online bookings can be cancelled online with a minimum of 24 hours advance notice*

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