Patient rights & responsibilities

Patient Rights

a)     Safety and Respect:

As a patient of the Albany Medical Clinic, you have the right to:

  • Be treated with respect, consideration, dignity and compassion without discrimination as guaranteed by the Ontario Human Rights Code. Specifically, every patient has the right to be treated in a respectful manner, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability
    • Receive care that respects your values and beliefs
    • Receive care in a safe environment by qualified staff
    • Be told if something unexpected and significant happens in your care and have any resulting changes to your care discussed with you

b)     Active Participation in Your Care and Treatment:

You have the right to:

  • Know the names of the people providing you with care
  • Complete, up-to-date information about your diagnosis, treatment, and prognosis in terms you can understand in order to participate in decisions regarding your care. This includes being told about any known risks and alternatives if any
  • Make choices about your treatment including refusing treatment and be informed of the health risks of your decision
    • Ask for a second opinion about your care and treatment options
    • Receive complete information about any research project in which you are invited to participate, with an option to refuse to participate without it affecting your care. And be protected as a research subject

c)      Privacy:

Subject to some restrictions that are permitted or required by law, you have the right to:

  • Make choices about how your information is collected, used and disclosed by us
  • Expect that all communications and records pertaining to your care be available only to those directly concerned with your care
  • Access your health record, either to view or receive a copy of it
  • Request changes to your health record if you feel your information is inaccurate or incomplete
  • Know who has accessed your health record
  • Expect that we will keep your information safe from loss, theft and unauthorized access

d)     Complaints:

You have a right to:

  • Ask questions and express concerns about your care without fear of reprisal

If you have any complaints, please contact the General Manager & CFO, Wanda Morvay at 416-462-2012 and/or who will deal with the matter in a fair, efficient and prompt manner.
If you are not satisfied with the handling of your complaint by our General Manager & CFO, you may contact one of the Clinic’s Medical Directors – Dr. Mohamed Rajani or Dr. Brian Adno at 416-461-9471.

Patient Responsibilities

By taking an active role in your health care, you can help us meet your needs as a patient. We ask that you and your family share with us certain responsibilities so we can meet our shared goals.

We ask that you:

  • Tell us about any concerns you have about the safety and/or quality of your care
  • Take an active role in your own care. You can do this by:
  • Be open and honest with us about your health history and health care needs (including your past and current illnesses, allergies, medications and dosages, and family health history)
  • Arrive at appointments promptly or, if they must be canceled or postponed, we ask that you notify us as soon as possible (at least 24 hours in advance)
  • Treat our staff and other patients and visitors with consideration and respect
  • Not smoke on premises
    • Taking sensible precautions to keep healthy
    • Using the advice and information from your care providers
    • Asking questions to clarify information
    • Telling us what is important to you