Committment to Accessibility

Statement of Commitment:
The Albany Medical Clinic is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers in compliance with the Accessibility for Ontarians with Disabilities Act to the best of our ability to do so.  We strive to provide a positive experience for each patient. We are committed to making sure everyone is able to communicate with us and can access our services.

Assistive Devices
We ensure that our staff are trained and familiar with various assistive devices that may be used by patients with disabilities while accessing our goods or services.

Service Animals
We welcome people with disabilities and their service animals. Service animals are permitted on the parts of our premises open to the public as long as they remain under the control of the person requiring its service, and their presence is not otherwise excluded by law. If it is not readily apparent whether an animal accompanying a customer is a service animal, the Clinic may choose to request a letter from a physician, nurse practitioner or accredited service animal training institution confirming the animal’s status.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. The support person may accompany them in confidential matters with the consent of the person with a disability.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for patients with disabilities such as both elevators become unavailable, the Clinic will notify patients as soon as possible by posting a notice. This notice will include information about the reason for the disruption, its anticipated length of time, and alternate facilities or services available. The notice will be placed at the front entrance and on the switchboard desk.  The notice will also be posted on our website and twitter.

Information and Communication
The Albany Medical Clinic is committed to meeting the communication needs of people with disabilities.  The Clinic will provide accessible formats and communication supports as quickly as possible, at no additional costs when a person with a disability requests it.  If you require more information or need this information in another format, please e-mail us at and tell us what you require – we will work with you to meet your needs.

Our website is currently being rebuilt and will conform to current accessibility standards upon completion by mid 2024.   If our current website is not able to meet your needs as a person with a disability, please contact our Booking Center at 416-461-9471 to request the required information.

Accessible Emergency Information:
The Albany Medical Clinic is committed to providing patients with publicly available emergency information in an accessible way upon request.

Staff Education
The Clinic provides training to all employees who deal with patients or the public. Training is provided to new staff during the orientation process. The training includes an overview of the act and the Clinic’s plan related to the customer service standard. Additionally, it covers how to interact and communicate with people with various types of disabilities, who use an assistive device or require a support person or animal for assistance. Lastly, what to do if a person with a disability has difficulty accessing the Clinic’s services. Staff are also trained when any changes are made to the Clinic’s plan.

Accommodation Plans for Employees with Disabilities:
When advised by our employees, the Clinic develops accommodation plans for employees requiring such plans, including individualized emergency response plans.  The Clinic includes the employee in the development of the plans while doing our upmost to maintain confidentiality.  These individualized plans are reviewed yearly or when a change has occurred to the employee’s needs or the Clinic’s ability to provide said accommodations.

Employee Education:
The Clinic provides training to all employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.  All new hires are trained during the orientation process.  Training of existing staff is provided when there are any changes to the Clinic’s accessibility plan and on a biannual basis.

The Albany Medical Clinic is committed to fair and accessible employment practices. When requested, the Clinic will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.  We will let applicants know we will accommodate during the selection process.  If accommodation is requested, we will consult with them and make adjustments that best suit their needs.  We will notify successful applicants of our policies for accommodating employees with disabilities.

Building Environment
The Albany Medical Clinic takes all reasonable steps to prevent or remove any other accessibility barriers as identified by the public or employees as required and requested.  When new construction or major renovations are planned, the Clinic considers accessibility standards for the design of public space.  When purchasing new equipment, including self-service kiosks, the Clinic considers accessibility standards and strives to purchase accessible equipment where feasible.

Feedback Process:
Patients who wish to provide feedback on the way the Clinic provides services to people with disabilities can do so by phone, email or mailed letter based on the information below.

The Albany Medical Clinic
Attention: General Manager & CFO
807 Broadview Ave
Toronto, ON M4K 2P8
Phone: (416) 461-9471


All feedback will be directed to the Clinic General Manager & CFO and will be addressed according to our organizations’ regular complaints/comment procedures. Patients can expect a response to their inquiries within ten business days.

You may also wish to contact us using the above methods for the following reasons:

  • If you coming to the Clinic and require information about accessibility
  • To request a copy of our Accessible Customer Policies
  • To request Clinic patient communications in an accessible format

Our Multi-Year Accessibility Plan (2023-2028) is available for review by clicking here: 2023-2028 Multi-Year Accessibility Plan – AMC