Walk-in Clinic – Key Information

• We are open  7 days a week
  • Mon-Fri: 8am to 8:30pm; Sat, Sun: 8am to 4pm; Stat Holidays: 9am to 3:30pm
• We operate a ‘first come first serve’ daily list of patients to be seen. There are no specific appointment times. (if you book online, the ‘time’ is approximate)
• You can get on our daily list by a) coming in person, b) calling our Booking Center at 416-461-9471 or c) booking online (available only if you have a family doctor at the Albany)
• We are open every day of the year (including Christmas and New Year’s Day)
• We are staffed with two family physicians every day including Saturdays & Sundays
• We are open for anyone – whether you have a family doctor at the Albany Medical Clinic or not.
• We treat patients for health concerns that are not an emergency but can’t wait for a scheduled appointment with a family doctor or other primary care

• We staff our Walk-in Clinic with Albany Medical Clinic family physicians. After visiting at our Walk-in Clinic, please follow up with your own family physician. If you don’t have a family physician, we can add you to our wait list for a family physician.

• We try to see all patients within 1 hour of arrival at the Clinic but our wait times can range from a few minutes to a few hours. Your wait time will depend on the time of day, nature of issues being presented by patients ahead of you on the list, and most importantly, how many patients are on our list before you.  If there are 10 patients on our list that are ahead of you, you will wait about an hour to be seen.  If there are 30 patients, you will likely wait 3 hours to be seen.  When you check in, ask how many patients are waiting to be seen ahead of you.  You can decide to wait to be seen at the Clinic or you can leave and return closer to the estimated time that you’ll be seen.

• We do NOT tolerate abusive language or behaviour to our Reception staff, Physicians or other patients in our waiting area.  You will be asked to find another Walk-in Clinic if you cannot treat Reception staff and our Physicians with respect.
• Our physicians will not prescribe or renew Opioids/Narcotics. Please see your family physician for controlled substance prescriptions.
• Our physicians in the Walk-in Clinic will not complete Physicals, Well Baby visits or forms that require medical history.  Please see your family physician.

If we have a high volume of patients, the Walk-in Clinic may close earlier than stated hours.

When to come to our Walk-in Clinic – In Person, Call or Book Online

Come to our Walk-in Clinic for treatment of:

• Nausea, vomiting and flu
• Coughs, cold and fevers
• Ear, nose, throat and eye problems
• Minor cuts that may need stitches
• Sprains, strains or sports injuries
• Minor asthma flare-ups or allergic reactions

When to go to a Hospital Emergency Department

Emergency Departments treat patients with serious and life threatening conditions in the order of the severity of their conditions.
*Call 911 or go to the nearest Emergency Department when you need care for symptoms such as:

• Trouble breathing
• Bleeding that won’t stop
• Chest pain or pressure
• Broken bones
• Partial or total amputation of a limb
• Traumas or injuries to the head
• Deep cuts or wounds
• Severe burns
• Severe pain
• Poisoning
• Loss of consciousness – unable to wake
• Sudden headaches, dizziness, weakness, numbness, trouble seeing or speaking
• Mental health issues (overdose, thoughts of suicide, self-harm or harm to others)
• Severely ill or injured children and infants
• Obstetrical emergencies (early pregnancy complications, labour and delivery)

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Hours of Operation

• Monday to Friday: 8am to 8:30pm
• Saturday & Sunday: 8am to 4pm