Cancellations & Missed Appointments


We require a minimum of 24 hours advance notice for appointment cancellations. 

Missed appointments take valuable time away from patients who are ill and need to see their doctor.

If you cancel with less than 24 hours notice or miss an appointment, you may be charged a fee ranging from $45 to $125 by your physician (family doctor or specialist). Charges vary by physician.  Please check with our Booking Center for details of your physician’s policy.

More than one missed appointment or cancellation with less than 24 hours notice will be reviewed by your physician and could result in not being able to re-book future appointments with that physician.

Late appointments – If you are late for an appointment, you may not be seen by your physician.  Your physician  will review and assess whether you can re-book a future appointment with that physician.